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Documentation of Processes

Documentations of processes depict the progress of business processes in graphic and/or written form. In the field of academics and teaching such depictions are used to

  • increase transparency

  • preserve certain knowledge unattached to individual people


One makes the following three distinctions:

  1. Governing processes which are involved in the planning and coordination of core processes and supporting processes (e.g. appointment procedures, goal agreements)

  2. Core processes in Academics and Teaching which concentrate on the creation of various services for students (study, teaching and consultancy offers)

  3. Supporting processes which aid the core and governing processes by providing resources and infrastructure (service processes: e.g. libraries, teacher evaluations)

  For more detailed information on process-oriented quality management, please follow this link.
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